Consular & Financial Assistance

I'm stuck abroad and unable to get home due to travel bans. What should I do?

Canadians travelling outside of Canada in need of emergency consular assistance can contact Global Affairs Canada’s 24/7 Emergency Watch and Response Centre in Ottawa at +1 613 996 8885 or email sos@international.gc.ca.

Financial Assistance for Canadians Outside Canada:

• https://travel.gc.ca/assistance/emergency-info/financial-assistance/covid-19-financial-help 

• Eligible Canadians currently outside Canada who need financial assistance can contact the nearest Government of Canada office or Global Affairs Canada’s 24/7 Emergency Watch and Response Centre in Ottawa at +1 613-996-8885 (call collect where available) or CAN.finances.CV19@international.gc.ca.  

• FAQs for emergency loan program:  https://travel.gc.ca/assistance/emergency-info/financial-assistance/covid-19-financial-help-faqs

• There have been recent reports of fraudulent email messages from third parties requesting personal banking information for the COVID-19 Emergency Loan Program. Global Affairs Canada did not send these emails and never works through a third party to process funds for this program. All communication to clients, including financial transactions, is done directly by Global Affairs Canada. Email messages from Global Affairs Canada always end with @international.gc.ca.

• If you received a suspicious email and wish to report it, please contact the Canadian Anti-Fraud Centre, the federal agency responsible for dealing with fraudulent email messages.